This Privacy Policy explains how GAG Nexus Pvt Ltd, a company registered in India ("we", "us"), collects, uses and protects information in GAG FieldOps — a field-service management system used by pest-control and service companies (our "client companies") and their staff to schedule jobs, record the work done and produce service reports.

FieldOps is a business tool. Accounts are created by a client company for its own staff. Information about the client company's customers is entered and controlled by that client company; we process it on their behalf to provide the service.

1. Information we collect

• Account information — name, short name, employee ID, login ID, email address, mobile number, role, and an optional signature image. Passwords are stored only as a salted cryptographic hash.
• Job and service records — jobs, schedules, services and materials used, remarks, recommendations, ratings and feedback, created as staff do their work.
• Customer information entered by client companies — company and contact names, service addresses, phone numbers and email addresses needed to deliver and report on the service.
• Location (mobile app) — the device's GPS position is recorded when a technician starts and completes a job, to confirm the service visit. Location is not tracked in the background. The app may also use your location on the device to sort jobs by distance and to show local weather and air quality.
• Photos and signatures (mobile app) — photos taken with the camera or chosen from the gallery for a job, and signatures captured on screen from the customer and technician.
• Device and diagnostic information — app version, device type, operating system and error or sync logs, used to troubleshoot problems.
• Preferences — your chosen display language.

2. How we use information

• To provide FieldOps: scheduling, job execution, service reports, billing support and dashboards.
• To generate and email service reports to the client company's customers when the client company enables it.
• To send operational notifications to client-company staff who opt in (for example email or WhatsApp alerts about new leads, work orders or customer feedback).
• To keep accounts secure, prevent misuse and troubleshoot issues.

We do not sell personal information, and we do not use it for advertising.

3. App permissions

• Location — to record where a job was started and completed, and to order jobs by distance.
• Camera and photos — to attach job photos.

You can withdraw these permissions at any time in your device settings; some features will then be unavailable.

4. Service providers we use

We share information only with providers that help us run FieldOps, and only as needed for that purpose:

• DigitalOcean — servers, database and file storage. Data is stored in DigitalOcean's Singapore data centre, so it may be processed outside your country, including outside India.
• Resend — sending transactional emails such as service reports and password resets.
• Meta (WhatsApp Business Platform) — operational alerts to staff who have opted in.
• Anthropic — the optional AI assistant in the web application, when enabled by the client company; it processes the questions asked and the related job data needed to answer them.
• Open-Meteo — weather and air-quality information; only approximate device coordinates are sent, with no account information.

We may also disclose information if required by law.

5. Data retention

Job and service records are business records of the client company and are kept for as long as the client company uses FieldOps, or as required by law. When an account is deleted, the user's personal details are removed and the account can no longer sign in; job records the user created may be kept as part of the client company's service history.

6. Security

Data is transmitted over encrypted connections (HTTPS). Access is limited by role and by client company — each company can only see its own data. Passwords are hashed, and stored files are accessed through time-limited links.

7. Your choices and account deletion

• Delete your account in the mobile app: Profile → Delete Account.
• Or email us at edge@gagnexus.com to request access to, correction of, or deletion of your personal information.
• Requests about customer data entered by a client company may be referred to that company.

8. Children

FieldOps is a business application and is not intended for children under 16.

9. Changes to this policy

We may update this policy from time to time. The effective date above shows when it was last changed.

10. Contact

GAG Nexus Pvt Ltd (India)
Privacy questions and requests: edge@gagnexus.com

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